Course Code: NICF018
SkillsConnect Code: CRS-Q-0027888-IT
Examination Body: PEOPLECERT
IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management in the world. ITIL® is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).
The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for Service Management.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
No credit or certification pre-requisites required to take this course.
But it is recommended that participants:
Service Management as Practice
The ITIL Service Lifecycle
Service Strategy (SS)
Service Design (SD)
Service Transition (ST)
Service Operation (SO)
Continual Service Improvement (CSI)
Technology and Architectures
Competence and Training
Students will be required to complete a paper-based NICF assessment during class.
After completing the course, students can proceed to undertake the ITIL Foundation Certificate in IT Service Management exam.
For students who had paid for certification examination(s), they will receive a printed instruction voucher or email instructions during the class period to allow them to book the relevant computer-based examination for their course (e.g. exam 77-418: Word 2013 Core for students taking Microsoft Office Specialist (MOS): Word 2013).
As we recognize that every individual has different studying pace, we will allow everyone to make a choice when they are ready to take the examination*. So they can register for their examination date by proceed to level 3 Room G Exam Department at our NTUC Trade Union House center to book their examination upon receipt of the instruction voucher/ email instructions.
*Subjected to terms and conditions and schedule availability. The exam department cannot register for your examination if the voucher provided by the official vendor has expired. The instruction voucher or email instructions will not indicate the expiry date.
Awarded NICF Statement of Attainments (SOA)
Upon completion of the course and assessment, students will also be awarded with these NICF SOAs:
Official ITIL Foundation Certification Examination
After students pass the exam, they will receive an ITIL Foundation Certificate in IT Service Management certification.
Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees
PDUs for Maintaining PMP Credential
This course is eligible for PDU Credits. Upon successful completion of this course, Project Management Professional (PMP)® credential holders will be awarded with 21 PDUs. Applicants need to access the PMI CCR System at https://ccrs.pmi.org/search/ to claim their PDU points with the following details:
Provider ID: 3163
Activity ID: ITILF3
Activity Name: ITIL Foundation in IT Service Management